What are your regular business hours?
9am to 5:30pm M-F EST
Where is PicStreet located?
Our headquarters are in Durham, NC
Who and what is PicStreet?
PicStreet is an innovative company that helps you create fashionable memories. We are a custom manufacturer that allows you to design your favorite style of handbag, pillow, photo canvas or jewelry, and
add your favorite image(s) to it.
Can I pay by cash? If so, how?
No, you can only pay by credit card, check or money order. To order by check or money order,
please call us at (866) 892-2078 or (919) 323-4004.
Can I pay by check or money order? If so, how?
To order by check or money order, please call us at (866) 892-2078.
Can I use (Amazon, other) gift certificates?
The only gift certificates that work on our site are PicStreet gift certificates. Other than this, we accept
credit cards, checks and money orders.
What credit cards are accepted?
Visa, Mastercard, American Express and Discover.
How will the charge appear on my credit card?
PicStreet will appear on your credit card statement.
Can I use my bank/check card if it has a Visa/MasterCard logo on it?
Sure! Just use it the same as you would a credit card and we will take care of the rest.
When am I charged for my order?
You will be charged as soon as we begin to make your item.
How do I purchase a gift certificate?
Just go to the "
Gift Certificate" page.
What are the products?
To view our current collection of items, please click here:
View Collection
How do I keep my PicStreet handbag clean?
For regular cleaning maintenance, go over your PicStreet handbag with a lint brush. You should apply Scotchguard
or a similar product that will repel moisture and water when you first receive the bag. For further cleaning,
please use a damp soft towel with warm soapy water to remove dirt from the bag.
How are handbag and pillow images made and how durable are they?
Images are actually "baked" into the fabric through what is known as a sublimation process. This sublimation
process actually embeds the image into the fabric. The result is an extremely clear image that will not fade,
crack or peel.
Do the images snap to the front of the bag or pillow (i.e. are they removable)?
No, images do not snap on the bag, therefore they are not removable. Images are actually "baked" into the
fabric with what is known as a sublimation process. This sublimation process actually embeds the image into
the fabric. The result is an extremely clear image that will not fade, crack or peel.
What kinds of fabrics are used on the handbags?
Images are printed on a white, high-quality micro fiber. The rest of the bag is also constructed with an extremely durable micro fiber. Some bags also include options for
leather upgrades.
What kinds of fabrics are used on the pillows?
Images are printed on a white, high-quality micro fiber. The rest of the pillow is constructed with microsuede. Some pillows also include options for leather upgrades.
How is the jewelry made and how durable is it?
All of our jewelry is .925 solid sterling silver fine jewelry, not silver-plated. We use a patent-pending process to reproduce your image with a proprietary finish and seal it into your jewelry so it is waterproof and scratch resistant.
The result is a stunning piece of jewelry showcasing your most treasured memories.
Can I add the same image to the backside of my photo accessory?
Yes. Some PicStreet products have this option. Depending on the bag you choose, there is an additional $10-15
fee to place your image on both sides of the bag. Simply choose the two-sided option when ordering the bag
and upload the same image twice.
Can I put a different image of each side of the bag?
There is an option on most bags to include an image on both sides of the bag. This option cost an additional
$10 to $15 depending on the bag style. If you select this option, you will be asked to upload two images.
You can choose to use the same image twice or a different image on each side.
Can I put multiple images on one side of a bag?
If you have a photo editing program, like PhotoShop, you can combine several photos into one image
that is at least 1024 x 768 pixels or greater and we will gladly print it on a bag for you. Save
the file as a .jpg file and upload it. You can also choose our collage service for an additional
fee and upload up to 12 images per bag and we will custom build you a collage.
Can I see my picture cropped on the bag?
If you are uploading you images you will have the opportunity to crop your images and proof them on the bag on
screen. If you are mailing your images to us you may request to see your image cropped and we will forward a
cropped image to you for approval. Simply request to see a proof when you are mailing in your picture.
(make sure to include an email address so that we can email you the image)
Can I submit any image?
You may submit any image as long at it is your own personal property or you have obtained the right or
permission to reproduce it. By ordering a PicStreet bag you confirm that you own the rights to the image(s)
or have obtained relevant permission(s) to use the image(s) prior to submitting an order. PicStreet will not
be held responsible for any discrepancies involving the license holder and the customer who submits the photograph.
Can my image be changed from Color to Sepia or Black and White?
If you are uploading you images you will have the opportunity to edit your image, where there will be a
tool available for you to change the color of your picture to black and white, sepia and several other color effects.
If you are mailing your images to us you may request that we change your image to Black and White and we will
edit the image at no charge.
Can you eliminate the red eye effect on my images?
If you are uploading you images you will have the opportunity to edit your image, where there will be a tool
available for you to eliminate the red eye effect. This tool typically works very well for people but not animals.
If you are mailing your images to us you may request that we remove the red eye effect and we will edit the
image at no charge.
Can PicStreet enhance the image that I provide?
PicStreet can fix some simple problems with images such as red eye, dust from scans, etc. Major retouching is done
on an as requested basis. If you would like us to make changes to your image, simply include your request or
instructions in the shipping information comments field. Orders that do not include specific requests will not be
enhanced.
How are images cropped and sized?
If you are uploading you images you will have the opportunity to crop your images and proof them on the bag on
screen. If you would prefer us to crop your image, you can pay an additional fee ($5.95) for SnapTotes designers
will crop and size your images to fit the construction of the bag.
What type of image file do I need to send?
All images should be at least 4" x 6" in size. If you have a digital image, please upload the photo as a .jpg file.
Make sure the image is saved at a minimum of 1024 x 768 pixels or more. The file size should be a minimum of 200KB
and a maximum of 2MB. A minimum 2 Megapixel digital camera is required. Click here for
Photo Uploading Tips.
If you would prefer to send something by mail, your photo(s) will be returned to you; however, we cannot be
responsible for photos that are damaged or lost. The photo that you send in via the mail must be an actual photo,
not a photocopy or print. Only scans from traditional photo paper are acceptable. Do not send scans reproduced from
laser, inkjet or bubble jet printer/copiers. Scan all prints at 300 DPI and save as a .JPG file type.
Digital images are computer files which, when opened with the right program, display a picture on your computer screen.
When a computer displays a digital image, it takes the data in the file and displays thousands of tiny dots on your
screen. Each of these dots is called a pixel. The more pixels an image has, the more detailed the picture can be.
Image quality is measured by pixels per inch, also called dots per inch, or dpi.
We strongly recommend that your digital pictures be at least 1024 pixels wide and at least 768 pixels tall. Here is
how to make sure you have an image that is at least our recommended size:
If you already have an image on your Windows computer:
- Open My Computer.
- Find the image you want to use.
- Set your mouse pointer on the image, click the RIGHT mouse button once, and release. A small menu will appear.
- Set your mouse pointer at the bottom of the menu on Properties (It will highlight), click the LEFT mouse button
once, and release. A new screen will pop up.
- You should see several tabs across the top of the page. One of them will say Summary. Click it.
- You should see a list of image properties. Width is the image width in pixels, and Height is the image height in pixels.
If you are planning on taking a picture with a digital camera:
- Make sure you have a camera that takes pictures at 2 megapixels or larger.
- Make sure your camera is set to the highest setting before taking a picture.
- Save Images in a JPG format
- Refer to your cameras manual for more details.
If you are scanning a 4" x 6" (regular photo size) image:
- Set the scanner resolution to 300 dpi or higher and save the image in a JPG format.
- If your scanner does not have a dpi setting, use the highest available setting.
- Refer to your scanner's manual for more details.
Do you have any kind of customer satisfaction guarantee?
If you are not satisfied with your bag, return it within 30 days and we
will remake another bag (same style, same image) at no additional cost.
What is the return policy?
All products are guaranteed against defects in materials and workmanship for 90 days from shipment.
If you need to return a product, please send an e-mail to
service@picstreet.com.
What is your cancellation policy?
We immediately begin processing your order. You may cancel your order only
within the first 24 hours by sending an e-mail to
service@picstreet.com.
Can you update me on the status of my order?
In order to check on the status of your order, log in and go to the
"your account" button at the top of the screen. Click on the "View
Orders" tab and you will see all the orders that you have placed and
the status of each order.
Waiting allocation
is a waiting period before your order is sent into production.
Waiting fulfillment means your order is in production.
If you have further questions you can email
service@picstreet.com and someone will get back
with you within 24 hours.
Do you ship internationally?
Yes, we ship to Canada, Mexico, UK, France, Germany, Italy, Spain for $39.95. (we do not ship to Africa)
How does my PicStreet bag get delivered?
All domestic orders are sent to the address you specify via FedEx Ground except for PO Box addresses.
How long will it take to receive my order?
Your customized PicStreet bag will take approximately 3 weeks to be completed and shipped. Orders cannot be processed
until all information is received with the photograph/digital image. If you need it quicker, we will try to work
within your timeframe. Please send specific delivery date needs in e-mail to
service@picstreet.com.
What are the delivery options?
We ship within approximately 3 weeks of the order. You can choose between standard (3 to 4 weeks) or Priority.
Priority orders are rushed through the production process and typically arrive about a week earlier than standard
production orders.
What are the shipping and handling costs?
$8.95 FedEx ground (Three To Four weeks in the US)
$22.95 Priority (Two To Three Weeks)
$39.95 Canada, Mexico, UK, France, Germany, Italy, Spain (we do not ship to Africa)
What carriers are available to ship my order?
FedEx and the United States Post Office.
Can a finished PicStreet bag be delivered to someone else?
Yes. We ask you for the shipping and billing address. We will not contact the recipient in any way.
How will I know when my order ships?
We will e-mail you a shipping confirmation when your order ships. If tracking service is available, we include
the Tracking number in your Shipping Confirmation e-mail.
Who do I contact if I am having a problem with my order?
Please e-mail
service@picstreet.com and they will get
back to you as soon as possible.
Did my order go through?
If your order has successfully been entered, you will receive an email confirmation shortly thereafter.
We do not process the credit card until actual production begins, so it is not uncommon for the charge
to show up a few days after you place your order.
What do I do if I am having technical difficulty downloading images?
If you have had a problem downloading your images during your order process, simply e-mail
them to
service@picstreet.com with your order number in the
subject line.
What do I do if nothing shows up in my shopping cart?
We are sorry that you are having problems with your order. Please try to design the bag again, and it
will most likely go through. If you continue to have problems, simply e-mail
us at
service@picstreet.com.
Do you offer wholesale or reseller pricing?
PicStreet does have a wholesale program. If you are interested in applying, please click on the wholesale program
link at the bottom of the page. If you have specific questions about the program, please e-mail
susan@picstreet.com.
Do you offer a photographers discount program?
PicStreet does have a wholesale program. If you are interested in applying, please click on the wholesale program
link at the bottom of the page. If you have specific questions about the program, please e-mail
susan@picstreet.com.
E-mail:
support@picstreet.com
Phone: Toll Free (866) 892-2078 or (919) 323-4004
Hours: 9:00 am to 5:30 pm (M-F)
Mail:
Picstreet.com
732 Washington Street
Durham, NC 27701