Privacy Policy


Our Privacy Pledge Last Updated: 6/25/08

We understand and share your concern about privacy. We want to assure you that PicStreet respects your privacy and treats your personal information with the highest standards of safety, security and confidentiality. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. If you have questions regarding this Policy, you may direct them to service@picstreet.com. What type of information does PicStreet collect? Our goal is to provide you with a safe and enjoyable shopping experience. When we collect information about you it is in an effort to make our products and services more efficient and customized to you. You are free to browse the PicStreet site without revealing any personal information about yourself. However, once you give us your personal information, you are not anonymous to us.

Automatic Information

We automatically track certain information based upon your behavior on our site. We use this information to analyze our users' behavior, interests, and demographics to better understand and serve our shoppers. This information may include the URL that you just came from, which URL you next go to, what browser you are using, and your IP address.

What about Cookies?

"Cookies" are small pieces of information that a web site will store on your computers hard drive. PicStreet will use cookies to identify you during your session, make our services easier to use and to store items in your shopping cart between visits. Cookies are never used to store sensitive customer information such as names, addresses, credit card numbers or passwords. Acceptance of cookies is not a requirement to browse our site, however our shopping cart does require the acceptance of cookies to work properly. Most browsers automatically accept cookies, but you can configure your browser to prevent that. If you would like to place an order on our site but object to or otherwise are unable to use cookies, please feel free to place your order via our toll free number: (866) 707-3186

Personally Identifiable Information

This is information that you provide to us that is specific to you. We collect information such as your name, phone number, billing information, shipping information and other personal information as indicated on the forms throughout our site. You provide such information when you make a purchase, enter a contest or sweepstakes, fill out a survey or form, provide ratings or testimonials feedback, give or redeem a gift certificate, etc. Where possible, we indicate which fields are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature. back to top »


Our use of your information We use the information we collect from you to improve our products and services and make your shopping experience more efficient and relevant. We review the actions of our visitors on an aggregate basis to determine customers' preferences. PicStreet also conducts analysis and research on our visitors' demographics, interests, and pages viewed based on the information provided to us during ordering, from our server log files, contests or surveys.

Contests and Sweepstakes

When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to complete, execute and return an Affidavit of Eligibility, a Liability Release, and where lawful, a Publicity Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules. In cases where the sweepstakes or promotional offer is co-branded with or sponsored by another party, we may share your information, with your consent, to that party.

E-mails

It is possible to register as a PicStreet email subscriber directly from our site or through another source, such as a PicStreet sweepstakes hosted on another site or a co-sponsoring network. Upon registering, we will periodically send you newsletters and e-mails featuring exclusive sales, promotions and other members-only benefits. If you make a purchase on our site we will send you and order and shipping confirmation emails. If you are a subscribed member, we will also send you emails to collect ratings and testimonials feedback related to your purchase. If you'd rather not receive emails, please do not check the subscription box when ordering.

Gift Certificates

If you purchase a gift certificate on our site, we will ask you to provide the recipient's name and e-mail address. The recipient information you provide us will only be used to deliver the gift certificate and for no other purpose. back to top »


Does PicStreet share the information it receives? The following describes some of the ways that your personally identifiable information may be disclosed:

Fulfillment

During the purchase process, we will share your information with certain intermediaries (e.g. UPS, APX, USPS, FedEx, Product Manufacturers) strictly to process and ship your order.

Agents

We employ other third parties to perform services or functions on our behalf in order to improve our site, merchandising, marketing and promotional efforts, communications or other services. Those third parties include authorized contractors, consultants and other companies working with us (collectively, "agents"). They only have access to personal information needed to perform their functions, and may not share any personal information with others or use it for any other purpose than improving PicStreet services and offerings.

Third Party Sites

You may visit other web sites, through links on our site, who may collect, use and share your personal information in accordance with their own privacy policies. The information practices of those websites linking from or to our site are not covered by this Policy, and we encourage you to be very cautious before you disclose your personal information to others. If you register for PicStreet on another web site or use a web site providing a service for PicStreet , that web site may provide personal information about you and your transactions back to PicStreet. It is possible that PicStreet could merge with or be acquired by another business entity. Should such an event occur, you should expect that PicStreet would share some or all of your information in order to continue to provide such products and services. Notice of such an event will be posted and we will require that the new combined entity follow the practices disclosed in this Privacy Policy.

Legal Requests

PicStreet will cooperate with law enforcement inquiries. PicStreet reserves the right to disclose any activities or information about you to law enforcement or other government officials as we, in our sole discretion, determine necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability. back to top »


Accessing and Updating Your Information

You always have the opportunity to change the information you provide to us by sending us an email at service@picstreet.com.

As a customer, subscriber, or contest entrant, you will occasionally receive e-mail communications about new PicStreet products, special offers we think you'll like and requests for feedback. If you want to stop receiving our emails or to specify the communications you prefer to receive, you may email us at service@picstreet.com to be removed from our mailing database.

You may ask to have your account information removed from our active databases; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Such information will be deactivated as soon as reasonably possible based on your account activity. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

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Security The PicStreet Security Pledge protects you while you shop at PicStreet so that you never have to worry about credit card safety. We guarantee that every transaction you make at PicStreet will be safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at PicStreet. PicStreet' servers use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL's browser, so that only PicStreet can read a buyer's personal information. We reveal only the last five digits of your credit card numbers when confirming an order. However, we will transmit the entire credit card number to the appropriate credit card company during order processing. back to top »


A special note about children's privacy You must be at least 18 years old to have our permission to use this site. We do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are a minor, you can use this service only in conjunction with your parents or guardians. back to top »


Privacy Policy Changes PicStreet reserves the right to change, modify, add or remove portions of this Policy at any time. Any changes will be posted in this document and will become effective immediately upon being posted unless we tell you otherwise. back to top »


Contacting PicStreet

If you have further questions about PicStreet's Privacy Policy or comments on how we can improve the PicStreet shopping experience, please do not hesitate to email us at service@picstreet.com.

You may also write to us at:
Privacy Manager
PicStreet.com
PO Box 25313
Durham, NC 27702
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Uploading Tips

Digital Images are computer files which, when opened with the right program, display a picture on your computer screen.

When a computer displays a digital image, what it does is take the data in the file, and displays thousands of tiny dots on your screen. Each of these dots is called a "pixel". The more pixels an image has, the more detailed the picture can be. Image quality is measured by pixels per inch, also called dots per inch, or "dpi".

We strongly recommend that your digital pictures be at least 1024 pixels wide and at least 768 pixels tall. Here's how to make sure you have an image that is at least our recommended size:

If you already have an image:
  1. Open My Computer.
  2. Find the image you want to use.
  3. Set your mouse pointer on the image, click the RIGHT mouse button once, and release. A small menu will appear.
  4. Set your mouse pointer at the bottom of the menu on "Properties" (It will highlight), click the LEFT mouse button once, and release. A new screen will pop up.
  5. You should see several tabs across the top of the page. One of them will say "Summary." Click it.
  6. You should see a list of image properties. "Width" is the image width in pixels, and "Height" is the image height in pixels.
If you are planning on taking a picture with a digital camera:
  1. Make sure you have a camera that takes 2 megapixel images or larger.
  2. Make sure your camera is set to the highest setting before taking a picture.
  3. Save Images in a JPG format.
  4. Refer to your camera's manual for more details.
If you are scanning a 4x6 (regular photo size) image:
  1. Set the scanner resolution to 200 dpi or higher and save the image in a JPG format.
  2. If your scanner does not have a dpi setting, use the highest available setting.
  3. Refer to your scanner?s manual for more details.
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Mailing Photos

A mail order kit will be Priority Shipped to your shipping address. Follow the simple instructions in the kit and return it with your print in the prepaid postage envelope included with your kit. Your print will be returned to you when we have completed the product.

NOTE: There is a $9.95 processing fee for shipping the kit, scanning your photos and returning the photos to you.
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Help

Click the "Edit Photo" button to:
  • change color of photo
  • eliminate red eye effect
  • rotate photo
Area inside blue line will be printed on your product, however, please understand we require at least 1/4 inch seam allowance for stitching/printing the item so the very edges of the picture may or may not show up. We recommend that you do not put any part of the picture that is critical on the very edge of your design.